Accountability

/Accountability

WHAT YOU CAN LEARN FROM AMAZON ABOUT SUCCESSFUL SELLING

I am in Hong Kong and have just been invited to attend Swiss Bank’s annual gala. I immediately start panicking. ‘What am I going to wear?’ I keep asking myself. It was my first time attending such an event in Asia and I, like you, love to make a great first impression.   I call my best friend Ping Yin for advice. She says, ‘I don’t know... What will the other women there be wearing?’  I find her answer unhelpful. How do I know what they are going to be wearing that night?   At the first chanceI get, I ask my (then) husband, ‘What do you think I should I wear to go to the gala?’  and he tells me to go shop around. Not helpful either.   Have you ever been in a situation where you didn’t get the help you needed?   I decide to go shopping

HOW TO DEVELOP A HEALTHIER RELATIONSHIP WITH YOUR TEENAGER

“Do you wanna know why I am the way I am?” My fifteen year old daughter screamed at me one evening. Frozen on the spot, mouth open, I was unsure if I really wanted to hear her answer. Somewhere in my head, I believed she was ‘just’ another angry teenager who was about to unleash her wrath one more time.   Tears rolling down her face, she wiped them swiftly with the back of her hand. “I’m the way I am because of you! You’re such a hypocrite! You pretend you care, but you don’t! Want me to prove it to you again? What did I just say before what I just said?”   She had me again and she knew it. I went deeper inside my head to remember what she had just said prior to her rant, and my mind drew a blank. I looked at her, moving

FIVE KEYS TO TAP INTO YOUR HIDDEN CREATIVITY

When George* came to see me, he said he felt caught between two masters, his career and his passion. Can you relate?   Asked why his career wasn’t his passion, George said his job as a business manager for a high-end establishment paid super well though the hours were long and his clientage was hard to deal with sometimes. As for what he believed was his true passion, he said he had put it on the back burner (for many years) because he thought he was ‘out of’ creative ideas and had ‘exhausted’ all his resources. Listening to him talk, it was clear to me George had failed to tap into his hidden creativity.   Have you ever been in a situation where you felt like you could do much better?   After his work shift, George confessed he often went out. He said he needed to unwind at night

HOW TO RAISE CHILDREN WITH INTEGRITY

When Sally* came to see me, she was finding herself in quite the pickle jam. Her relationship with her husband was at such a level that she had jumped the fence and committed adultery. She said she felt horrible about what she had just done. She told me adultery felt yucky to her and that she never wanted to put herself in that situation again. She made it clear to me she needed my coaching assistance because she wanted to be able to live with herself again. Listening to her, I saw how Sally seemed like a decent person who wanted to live in integrity.   Through my talking with her, I found out her relationship with her life partner had been deteriorating for years. She said that when she wanted to talk to him about their relationship, he either got angry saying it was ‘all’ her fault or he

THE FIVE KEYS TO IGNITING YOUR PASSION AND CLOSE MORE SALES

Passion is infectious across sales teams and to customers.  Result: more sales closed.   When Claude* came to see me, she believed that if she tried ‘hard’ enough and kept working till she dropped exhausted every night, then she ‘knew’ what passion was and was therefore ‘living’ it.   But when I asked her how this ‘passion’ of hers was showing up in her business results, she shyly confessed she was struggling at bringing new customers in. She even said she had been living from pay cheque to pay cheque lately. This told me how Claude had done what so many of us do, falsely equate passion with sheer will.   Through my talking with her, I found out Claude was considering skipping ship; she was considering moving to a competitor of her current employer. When asked why, she said she felt like she wasn’t growing as a person and

THE FIVE MYTHS ABOUT CREATIVITY IN THE BUSINESS WORLD

“Who do you consider as being creative?” I asked my potential client, Kravis*, who sat in front of me clothed in a navy blue pinstriped suit, matching blue tie, crisply ironed white shirt, and bull-bear Tiffany cufflinks. Crossing his hands in front of me, Kravis leaned forward and affirmed, “Look Anne, there’s no money in arts.” To me, the mere fact Kravis had immediately associated creativity to arts told me how he seemed to falsely believe that creativity is a realm only accessible in arts. But is true? Is it always true that creativity can only be found in arts?   Here are five myths about creativity in the business world.   Myth #1. Only singers and painters are creative?  In a 2011 study (1) performed by the University of Hong Kong, researchers wanted to determine who Chinese and German undergraduates believed were the best national and international creators. Their study showed

WHY KNOWING EXACTLY WHAT YOUR CUSTOMER NEEDS PREVENTS MORE CLOSED SALES

Think of a time when someone you know had a birthday fast approaching and they knew in their heart and mind what they wanted to receive as a gift. Ever been in that situation?   They had thought about it long and hard. They knew in their heart they wanted that gift more than anything else. Apparently, they were this clear. Sometimes, such is the case for us, right?   One day, like many of us do, they walk up to their loved one and say with sparkling eyes, “I know what I want for my birthday.”   Perhaps preoccupied with other things, their loved one casually replies, “Oh! You do? Great! What is it?”   Taking a deep breath, this person affirms with conviction, “I want …” and, like perhaps you and me, awaits for reciprocity in kind.   Now imagine this person’s surprise when their counterpart utters, “No,

THREE WAYS YOU ARE ALREADY CREATIVE AND DID NOT KNOW IT

“I want to be creative!” blurted Mark* when he came to see me. Mark is a professional in his early thirties who feels there is more life than just sitting at a desk drawing rows and columns of numbers for his boss. When I replied that he is indeed creative, he looked at me, mouth open.   Like many other professionals perhaps, Mark had not realized yet how his level of critical thinking marries well with his creativity. I understand… like many of us, he had been taught from a young age that logic and creativity apparently make poor bed fellows. But is true? Is it always true that critical thinking and creativity can never rally for the same cause?   Let’s find out…   When it comes to….   #1: PROPORTIONALITY The great painter Leonardo Da Vinci and other Renaissance masters are known to have used the mathematical ratio

HOW TO TELL BETWEEN SADNESS AND DEPRESSION

  I was sitting under a tree. It was early morning and the area was deserted at this time of day. It suited me just fine, this isolation, because I now felt safe enough to let tears run down my cheeks. I was feeling sad inside and this so-called sadness seemed to have swallowed my entire life. Touching a tree root with my left hand, I begged it to help me move forward, to give me energy, for I felt tired, wary, drained.   This tree where I hid from the world was located in a kids’ park of all places. To my left were swings with sky blue seats. In front of me were earth brown curvy slides. To my right was this kind of roped knitted dome where little ones exercised their climbing skills.   A little boy accompanied by an adult comes running into the park. He

WHY KNOWING EXACTLY WHAT YOUR CUSTOMER NEEDS IS KILLING YOUR SALES

When Jack* came to see me, I noticed right away how super groomed he was. His beard was trimmed impeccably. His light blue shirt, fitting and ironed crisp, was tightly hugging muscles that must have spent a lot of time at the gym working out. Even his nails were nicely buffed and trimmed. Asking him how I may serve him, he said he knew what he wanted and what he had to do to get it. If such was indeed the case, why seek my assistance?   Through my talking with him, I found out Jack was a district manager catering to quite a few well-known franchised establishments throughout his city and beyond. Part of his job was to ensure uniformity of products and services under a specific brand. He said the hours were long, but the pay was really good. So, what was the problem?   Jack confessed he