Commitment

/Commitment

HOW TO DEAL WITH AN EMOTIONALLY SICK PARENT

I didn’t ask myself ‘Is she emotionally sick?’ I was eight years old and like many other kids, I just wanted to go play outside and make sure I had a clean pair of pants to wear to go to school the next day. Plus, what does ‘emotionally’ even mean to a kid?   I didn’t even ask if she was sick. I mean, she looked fine on the surface.  She could walk and talk, though she said and did things that even I found strange by moments. Like that time she put my hands on her tummy and told me she had a baby inside. She said she was the Virgin Mary and she was going to give birth to the child of Jesus Christ. As strange as she sounded and behaved at times, my mother was not running a fever or having a drippy nose.   When I

HOW TO GET YOUR CUSTOMER TO KNOW YOU, LIKE YOU, AND TRUST YOU 

When Levy* (fictitious name) came to see me, he quietly walked into the room. He chose a seat far away from me. He sat in the chair, his back straight, his hands firmly crossed in front of him. When I asked him how he was, he answered, “Good.” Asked if he would like a warm cup of tea, he said “no” then he quickly glanced at his watch as if he suddenly had an appointment somewhere else. Taking in Levy’s behaviours, I knew what I needed to do to make him feel I am trustworthy of having him as a client.   Through my talking with him, I found out his father criticized him a lot, often telling him he wasn’t good enough. He said his family was very much money-oriented, with success determined on how much money each member made and saved. Laughing nervously, he said the bigger the

WHAT YOU CAN LEARN FROM AMAZON ABOUT SUCCESSFUL SELLING

I am in Hong Kong and have just been invited to attend Swiss Bank’s annual gala. I immediately start panicking. ‘What am I going to wear?’ I keep asking myself. It was my first time attending such an event in Asia and I, like you, love to make a great first impression.   I call my best friend Ping Yin for advice. She says, ‘I don’t know... What will the other women there be wearing?’  I find her answer unhelpful. How do I know what they are going to be wearing that night?   At the first chanceI get, I ask my (then) husband, ‘What do you think I should I wear to go to the gala?’  and he tells me to go shop around. Not helpful either.   Have you ever been in a situation where you didn’t get the help you needed?   I decide to go shopping

HOW TO DEVELOP A HEALTHIER RELATIONSHIP WITH YOUR TEENAGER

“Do you wanna know why I am the way I am?” My fifteen year old daughter screamed at me one evening. Frozen on the spot, mouth open, I was unsure if I really wanted to hear her answer. Somewhere in my head, I believed she was ‘just’ another angry teenager who was about to unleash her wrath one more time.   Tears rolling down her face, she wiped them swiftly with the back of her hand. “I’m the way I am because of you! You’re such a hypocrite! You pretend you care, but you don’t! Want me to prove it to you again? What did I just say before what I just said?”   She had me again and she knew it. I went deeper inside my head to remember what she had just said prior to her rant, and my mind drew a blank. I looked at her, moving

FIVE KEYS TO TAP INTO YOUR HIDDEN CREATIVITY

When George* came to see me, he said he felt caught between two masters, his career and his passion. Can you relate?   Asked why his career wasn’t his passion, George said his job as a business manager for a high-end establishment paid super well though the hours were long and his clientage was hard to deal with sometimes. As for what he believed was his true passion, he said he had put it on the back burner (for many years) because he thought he was ‘out of’ creative ideas and had ‘exhausted’ all his resources. Listening to him talk, it was clear to me George had failed to tap into his hidden creativity.   Have you ever been in a situation where you felt like you could do much better?   After his work shift, George confessed he often went out. He said he needed to unwind at night

HOW TO RAISE CHILDREN WITH INTEGRITY

When Sally* came to see me, she was finding herself in quite the pickle jam. Her relationship with her husband was at such a level that she had jumped the fence and committed adultery. She said she felt horrible about what she had just done. She told me adultery felt yucky to her and that she never wanted to put herself in that situation again. She made it clear to me she needed my coaching assistance because she wanted to be able to live with herself again. Listening to her, I saw how Sally seemed like a decent person who wanted to live in integrity.   Through my talking with her, I found out her relationship with her life partner had been deteriorating for years. She said that when she wanted to talk to him about their relationship, he either got angry saying it was ‘all’ her fault or he

THE FIVE KEYS TO IGNITING YOUR PASSION AND CLOSE MORE SALES

Passion is infectious across sales teams and to customers.  Result: more sales closed.   When Claude* came to see me, she believed that if she tried ‘hard’ enough and kept working till she dropped exhausted every night, then she ‘knew’ what passion was and was therefore ‘living’ it.   But when I asked her how this ‘passion’ of hers was showing up in her business results, she shyly confessed she was struggling at bringing new customers in. She even said she had been living from pay cheque to pay cheque lately. This told me how Claude had done what so many of us do, falsely equate passion with sheer will.   Through my talking with her, I found out Claude was considering skipping ship; she was considering moving to a competitor of her current employer. When asked why, she said she felt like she wasn’t growing as a person and

THREE WAYS YOU ARE ALREADY CREATIVE AND DID NOT KNOW IT

“I want to be creative!” blurted Mark* when he came to see me. Mark is a professional in his early thirties who feels there is more life than just sitting at a desk drawing rows and columns of numbers for his boss. When I replied that he is indeed creative, he looked at me, mouth open.   Like many other professionals perhaps, Mark had not realized yet how his level of critical thinking marries well with his creativity. I understand… like many of us, he had been taught from a young age that logic and creativity apparently make poor bed fellows. But is true? Is it always true that critical thinking and creativity can never rally for the same cause?   Let’s find out…   When it comes to….   #1: PROPORTIONALITY The great painter Leonardo Da Vinci and other Renaissance masters are known to have used the mathematical ratio

WHY KNOWING EXACTLY WHAT YOUR CUSTOMER NEEDS IS KILLING YOUR SALES

When Jack* came to see me, I noticed right away how super groomed he was. His beard was trimmed impeccably. His light blue shirt, fitting and ironed crisp, was tightly hugging muscles that must have spent a lot of time at the gym working out. Even his nails were nicely buffed and trimmed. Asking him how I may serve him, he said he knew what he wanted and what he had to do to get it. If such was indeed the case, why seek my assistance?   Through my talking with him, I found out Jack was a district manager catering to quite a few well-known franchised establishments throughout his city and beyond. Part of his job was to ensure uniformity of products and services under a specific brand. He said the hours were long, but the pay was really good. So, what was the problem?   Jack confessed he

THREE WAYS IGNORING YOUR CREATIVITY IS BLOCKING YOUR DREAM JOB

When Joy* came to see me, she was dressed in black from head to toe, not because she found that colour trendy, but because, as she said, she thought it camouflaged her body fat. Looking at the ground as she said these words, she retreated deeply into her seat. This behaviour of hers told me a lot about Joy, how her life seemed to lack the vibrant colours of creativity.    Through my talking with her, I found out she did not like her job and wanted a new position because she felt unseen and unheard by upper management. When she wrote her boss yet another memo about an ongoing problem in her division, she claimed her words landed on deaf ears. Ever been in that situation?   When I asked her if she had provided her boss with a viable solution to this ongoing problem, she quietly said no,