Passion

/Passion

HOW TO GET YOUR CUSTOMER TO KNOW YOU, LIKE YOU, AND TRUST YOU 

When Levy* (fictitious name) came to see me, he quietly walked into the room. He chose a seat far away from me. He sat in the chair, his back straight, his hands firmly crossed in front of him. When I asked him how he was, he answered, “Good.” Asked if he would like a warm cup of tea, he said “no” then he quickly glanced at his watch as if he suddenly had an appointment somewhere else. Taking in Levy’s behaviours, I knew what I needed to do to make him feel I am trustworthy of having him as a client.   Through my talking with him, I found out his father criticized him a lot, often telling him he wasn’t good enough. He said his family was very much money-oriented, with success determined on how much money each member made and saved. Laughing nervously, he said the bigger the

WHAT YOU CAN LEARN FROM AMAZON ABOUT SUCCESSFUL SELLING

I am in Hong Kong and have just been invited to attend Swiss Bank’s annual gala. I immediately start panicking. ‘What am I going to wear?’ I keep asking myself. It was my first time attending such an event in Asia and I, like you, love to make a great first impression.   I call my best friend Ping Yin for advice. She says, ‘I don’t know... What will the other women there be wearing?’  I find her answer unhelpful. How do I know what they are going to be wearing that night?   At the first chanceI get, I ask my (then) husband, ‘What do you think I should I wear to go to the gala?’  and he tells me to go shop around. Not helpful either.   Have you ever been in a situation where you didn’t get the help you needed?   I decide to go shopping

THE FIVE KEYS TO IGNITING YOUR PASSION AND CLOSE MORE SALES

Passion is infectious across sales teams and to customers.  Result: more sales closed.   When Claude* came to see me, she believed that if she tried ‘hard’ enough and kept working till she dropped exhausted every night, then she ‘knew’ what passion was and was therefore ‘living’ it.   But when I asked her how this ‘passion’ of hers was showing up in her business results, she shyly confessed she was struggling at bringing new customers in. She even said she had been living from pay cheque to pay cheque lately. This told me how Claude had done what so many of us do, falsely equate passion with sheer will.   Through my talking with her, I found out Claude was considering skipping ship; she was considering moving to a competitor of her current employer. When asked why, she said she felt like she wasn’t growing as a person and